Policies & Procedures

IMPORTANT: PLEASE READ

SAFETY POLICY UPDATE:

Please be mindful to follow safety protocols when you book an appointment at the clinic. We thank you in advance for your cooperation.

PATIENT SAFETY PROTOCOL:

· Patients will be screened for symptoms, possible exposure, and out-of-province travel.

· Cancel your appointment if you are sick. Please be courteous and reschedule your appointment if you even just suspect that you may be sick or have been exposed to someone that is sick.

· Please note, for the safety of yourself and others, we will under no circumstances treat you if you present with or have had any of these symptoms in the last 14 days: 

  • Fever of 38°C and greater

  • Cough

  • Sore Throat

  • Shortness of Breath

  • Difficulty Breathing

  • Flu-like symptoms (aches and pains)

  • Runny Nose and Nasal Congestion

· Only patients who have made appointments can come to the clinic. No walk-ins.

· For our patients’ comfort, our practitioner will wear a mask when performing a service.

· Upon arrival, we will take your temperature (to ensure you have no fever), have you sanitize your hands upon entry, and we will be reviewing your medical history with you.

· For dermal fillers: DO NOT BOOK a dermal filler appointment if you have been vaccinated four weeks PRIOR to this appointment, or have a scheduled vaccination four weeks POST of the appointment.

· Due to the nature of our equipment, we do not permit children under the age of 16 in our treatment rooms. We also do not permit any animals in any of our clinics due to health board restrictions. In addition, each patient is only permitted one adult guest/visitor to attend their appointment inside the treatment room.

· To prepare for your appointment, we ask that you: 

  • Please come without makeup.

CLINIC SAFETY PROTOCOL:

· Provider will wear masks during procedures.

· Scrubs and uniforms will be changed daily at the clinic.

· Staff is advised to shower immediately after returning home from work.

· Treatment/exam rooms will be thoroughly cleaned between patients.

· Staff will not work if displaying symptoms of cold/flu or a temperature of 38°C and greater.

· A safety station is set up for patients and staff to sanitize their hands and have their temperature taken upon entering the clinic.

· Reading material has been removed from the waiting area.

· Chairs and tabletops in the waiting area are cleaned between patients.

· Treatment beds, counters, tables, chairs, mirrors, fridge handle, doorknobs, cupboard handles, keyboards, tablets and cameras etc. will be cleaned between patients.

· Appointments will be scheduled with a buffer time of 15 minutes between patients to allow for proper cleaning/sanitizing.

· Credit card and debit payments are preferred. Terminals will be sanitized between patients.

BOOKING YOUR APPOINTMENT

Our clinic is open between 10am to 6pm, Monday through Saturday, by appointment only. We do not accept drop-in appointments.

Upon booking your appointment or consultation, you will be required to secure your appointment with a $50 non-refundable deposit via Visa, Mastercard, American Express, or Electronic Bank Transfer. This deposit will be used towards your treatment.

To book your appointment, we ask that you kindly use the booking platform via this website. We do not book appointments over email or social media direct message (Instagram).

MISSED APPOINTMENTS AND CANCELLATIONS

We maintain a strict cancellation/no show policy. You are responsible for remembering your appointment and we ask that you respect our time by showing up to your scheduled appointment. In order to cancel your appointment, you MUST call or email a minimum of 24 hours in advance. Social media direct messages or text messages are not an acceptable mode of cancellation and will not be recognized by our staff.

Any missed, late cancelled, or changed appointment without 24 hours notice will result in the loss of your deposit and an additional deposit will be required for your next treatment. Any late arrivals will shorten your appointment time and will not be made up by running into the next client's scheduled appointment. We understand that cancellations may arise and in the case of circumstances that are beyond our control, we will reschedule your existing appointment and no charges will apply. We donate all lost deposits to the Canadian Mental Health Association, Ontario Division (https://ontario.cmha.ca/get-involved/donate/).

REFUNDS

We do not accept returns or refunds on purchased products, services or packages, used or unused. If the product you purchased is damaged, it may be exchanged within 14 days of purchase. You may also exchange products within 14 days of purchase if unused and unopened in the original packaging. Please contact us if you have any further questions or concerns. 

TRAINING MODELS

  • Please note that a deposit is required to become a model for one of our Training Sessions. This deposit is non-refundable. Unlike other deposit fees, a deposit for a Training Session model is non-refundable regardless of when you decide to cancel.

  • Only full syringes can be purchased for training sessions, (i.e. If 1.75cc is used, you will be charged for 2 full syringes). Any unused product will be discarded and can not be saved for subsequent appointments.

GIFT CARDS, PROMOTIONS AND SPECIALS

The product or services on your gift card, store credit or pre-purchased promotion/special must be used at and with Honnête Clinique | Cosmetic Nurse Amina. 

The product, service or store credit must be redeemed by PHYSICALLY presenting the gift card when payment is due. If you do not physically have your gift card, you will have to pay the full value of the service out of pocket and can use your gift card at a later time for future services or products at Honnête Clinique | Cosmetic Nurse Amina. 

There is no expiry date on gift cards or store credits. Promotions/specials do have an expiry date—please review the promotion/special details for more information.